Booking & payment
A £50 booking fee secures your date and comes off your package price. The remaining balance is due 48 hours before your session. Your date isn't confirmed until the booking fee has been paid. For weddings and celebrations, the deposit and payment schedule is set out in your quote.
Booking fee
The booking fee is non-refundable, as it reserves a date that I turn other clients away for. It can be moved to a new date if you reschedule within these terms.
Your right to cancel
If you book by email, phone or online, you can cancel within 14 days of booking for a full refund, unless your session takes place within those 14 days.
Rescheduling
You can reschedule once, free of charge, with at least 48 hours' notice. Further changes, or changes with less notice, may mean a new booking fee is needed. I'll always try to be flexible where I can.
Late cancellation & no-shows
Cancelling with less than 48 hours' notice, or not attending, means the booking fee is lost. Any balance already paid will be refunded.
Newborn sessions
Babies arrive on their own schedule, so newborn dates are flexible. Let me know once your baby is born and we'll confirm a date, usually within the first few weeks.
Illness
If anyone is unwell, especially around a newborn, please let me know and we'll move your session without any charge. Your little one's health always comes first.
Weather
For outdoor sessions, if the weather isn't suitable we'll move to the next available date at no cost.
Arriving late
Sessions start at the booked time. If you're running late, I'll do my best to give you the full time, but the session may need to finish at the original end time.
Safety
Your baby's safety comes first. I only use gentle, natural poses, and a parent is always close by. I'll never put a baby in a position that isn't safe.
Your gallery
Edited images are delivered in a private Pic-Time gallery within 2–3 weeks for family sessions and 3–4 weeks for newborn sessions. I'd always recommend downloading and backing up your images so you have your own copy.
Editing
Every image is hand-edited in my natural, timeless style. Unedited (RAW) files and extra editing such as removing people or changing backgrounds aren't included.
Using your photos
Simone keeps the copyright to all images. You're free to print and share your photos for personal use, including on social media. Please don't edit them or add filters, and a credit to By Simone Photography is always appreciated. Commercial use needs written permission.
Sharing on my website & social media
I'd love to share some of my favourite images from your session, but I'll always ask first. You're free to say no and it won't affect your session in any way.
Travel
Sessions within 20 miles of Ipswich are included. For locations further afield, a small travel fee may apply and will be agreed before you book.
Your information
Your details are only used to arrange and deliver your session. They're never shared or sold, and you can ask me to delete them at any time.